Returns and Refunds Policy
Our commitment
At Cinch, we stand behind our products, their quality, design, and longevity.
That said, sometimes, a product is not the right fit, does not feel right, or deliver on your expectations. We want all our campers to be happy and so if you are unsatisfied for any reason, don’t hesitate to contact us at info@cinchpopuptents.com.
We will not accept returns of products for replacement or refund with ordinary wear and tear or damage caused by improper use or accidents.
How to return your item
You can return any product unused and in its original state within 28 days and expect a refund. Only applies to products purchased on www.cinchpopuptents.com and regional variants. To arrange a return, please contact us at info@cinchpopuptents.com
Please note that we cannot accept returns on items that are not defective that have been deployed outdoors simply because we must be able to re-sell your product.
When returning products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service.
Except in cases where the return is the result of an error by Cinch or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Please note that we ship worldwide from our warehouse in the UK and any returns to us must be shipped back here. Except in cases where the return is the result of an error by Cinch or the item arrives damaged or defective, Cinch will not cover any shipping charges associated with returning a product to our warehouse. Cinch will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
If the product you receive: (a) has been sent to you incorrectly due to our fulfiller’s error; (b) is damaged; (c) is not fit for purpose; or (f) is not of satisfactory quality – it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
If a product is defective, please contact us. Defective products should be returned to the fulfiller as soon as possible, and in any event, within 30 days of delivery.
In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
