Effective as of September 16th, 2019
At Cinch, we stand behind our products, their quality, design, and longevity.
That said, sometimes, a product is not the right fit, does not feel right, or deliver on your expectations. We want all our campers to be happy and so if you are unsatisfied for any reason, don’t hesitate to contact us at email@example.com.
Please do be aware that to return any product to is it must be in an un-used and resalable condition. This means that if you’re unsure whether the product is a good fit for you do not set it up outdoors as we won’t be able to sell this product as new to a new customer (imagine if your new shoes arrived with gravel in the tread) and in this case, we won’t be able to refund your purchase. If you want to test your Cinch product out before you make a decision then make a space in your living room or garage and make sure you’re testing it on a clean floor.
How to return your item
You can return any product unused and in its original state within 28 days and expect a refund. Only applies to products purchased on www.cinchpopuptents.com and regional variants. To arrange a return, please contact us at firstname.lastname@example.org
Please note that we cannot accept returns on items that have been deployed outdoors simply because we must be able to re-sell your product. If you’re experiencing a problem after using your tent then contact us to discuss how we can help with your Cinch Warranty.
When returning products, you are under a duty to take reasonable care to ensure that we receive the products in good time and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. We also request that you send through tracking of your package to ourselves.
Except in cases where the return is the result of an error by Cinch or the item arrives damaged or defective, original shipping charges are non-refundable and you are responsible for all return shipping costs. Please note that we ship worldwide from our warehouse in the UK and any returns to us must be shipped back here. Except in cases where the return is the result of an error by Cinch or the item arrives damaged or defective, Cinch will not cover any shipping charges associated with returning a product to our warehouse. Cinch will not be liable for returns that are lost in transit or returned to the incorrect address; please retain your return tracking information.
In particular, please note that all items returned to us, either as a returned purchase within 28 days or through a warranty claim will be checked and verified by our technicians. If an item is returned with wear and tear and cannot be resold we will not issue your refund and will arrange to send your product back to you.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
How to Contact Us
If you have any questions at all then just get in contact with us using the below information or using our contact form
- Cinch Outdoors Ltd, 3 Market St, Morecambe, LA4 5DT